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CPD Guidance is a web app developed by ZeroWare Solutions LLC ("Company", "we", "us", "our").

ZeroWare Solutions LLC - Terms & Conditions Service Agreement

THIS AGREEMENT GOVERNS YOUR ACQUISITION AND USE OF OUR SERVICES.

YOU AGREE TO BE BOUND TO THE TERMS OF THIS AGREEMENT, AS AMENDED FROM TIME TO TIME WITH OR WITHOUT NOTICE TO YOU. IF YOU ARE ENTERING INTO THIS AGREEMENT ON BEHALF OF A COMPANY OR OTHER LEGAL ENTITY, YOU REPRESENT THAT YOU HAVE THE AUTHORITY TO BIND SUCH ENTITY AND ITS AFFILIATES TO THESE TERMS AND CONDITIONS, IN WHICH CASE THE TERMS “YOU” OR “YOUR” SHALL REFER TO SUCH ENTITY AND ITS AFFILIATES. IF YOU DO NOT HAVE SUCH AUTHORITY, OR IF YOU DO NOT AGREE WITH THESE TERMS AND CONDITIONS, YOU MUST NOT ACCEPT THIS AGREEMENT AND MAY NOT USE THE SERVICES.

This Agreement was last updated on 01 April 2021. It is effective between You and Us as of the date of You accepting this Agreement.

DEFINITIONS
“Affiliate” means any entity that directly or indirectly controls, is controlled by, or is under common control with the subject entity. “Control,” for purposes of this definition, means direct or indirect ownership or control of more than 50% of the voting interests of the subject entity.

“Agreement” means this cpdguidance.com web app developed by ZeroWare Solutions LLC - Terms & Conditions for Service Agreement.

“Beta Services” means CPD Guidance services or functionality that may be made available to Customer to try at its option at no additional charge which is clearly designated as beta, pilot, limited release, developer preview, non-production, evaluation, or by a similar description.

“Content” means information obtained by Cpd Guidance from publicly available sources or third party content providers and made available to Customer through the Services, Beta Services or pursuant to an Order Form, as more fully described in the Documentation.

“Documentation” means the applicable Service’s Trust and Compliance documentation, and its usage guides and policies, as updated from time to time, accessible via cpdguidance.com/home inside the "Terms of service" collapsible button or login to the applicable Service.

“Malicious Code” means code, files, scripts, agents or programs intended to do harm, including, for example, viruses, worms, time bombs and Trojan horses.

“Non-Cpd Guidance Application” means a Web-based, mobile, offline or other software application functionality that is provided by You or a third party and interoperates with a Service, including, for example, an application that is developed by or for You, or is identified as Non-Cpd Guidance or by a similar designation.

“Order Form” means an ordering document or online order specifying the Services to be provided hereunder that is entered into between You and Us or any of Our Affiliates, including any addenda and supplements thereto. By entering into an Order Form hereunder, an Affiliate agrees to be bound by the terms of this Agreement as if it were an original party hereto.

“Purchased Services” means Services that You or Your Affiliate purchase under an Order Form, as distinguished from those provided pursuant to a free trial.

“Services” means the products and services that are ordered by You under an Order Form or provided to You under a free trial, and made available online by Us, including associated Cpd Guidance offline or mobile components, as described in the Documentation. “Services” exclude Content and Non-ZeroWare Solutions LLC Applications.

“User” means an individual who is authorized by You to use a Service, for whom You have purchased a subscription (or in the case of any Services provided by Us without charge, for whom a Service has been provisioned), and to whom You (or, when applicable, Us at Your request) have supplied a user identification and password (for Services utilizing authentication). Users may include, for example, Your employees, consultants, contractors and agents, and third parties with which You transact business.

“We,” “Us” or “Our” means ZeroWare Solutions LLC, described in Section 13 (Who You Are Contracting With, Notices, Governing Law and Jurisdiction).

“You” or “Your” means the company or other legal entity for which you are accepting this Agreement, and Affiliates of that company or entity which have signed Order Forms.

“Your Data” means electronic data and information submitted by or for Customer to the Services, excluding Content and Non-ZeroWare Solutions LLC Applications.

FREE TRIAL / FREE SUBSCRIPTION
If You register or were offered on Our website for a free trial or subscription, We will make one or more Services available to You on a trial basis free of charge until the earlier of (a) the end of the free trial or free subscription period for which You registered or were offered to use the applicable Service(s), or (b) the start date of any Purchased Service subscriptions ordered by You for such Service(s), or (c) termination by Us in our sole discretion. Additional terms and conditions may appear on the trial or free subscription terms of service notice. Any such additional terms and conditions are incorporated into this Agreement by reference and are legally binding.

ANY DATA YOU ENTER INTO THE SERVICES, AND ANY CUSTOMIZATIONS MADE TO THE SERVICES BY OR FOR YOU, DURING YOUR FREE TRIAL OR FREE SUBSCRIPTION MAY BE PERMANENTLY SAVED IN OUR DATABASE. DURING THE FREE TRIAL OR FREE SUBSCRIPTION THE SERVICES ARE PROVIDED “AS-IS” WITHOUT ANY WARRANTY.

Please review the applicable Service’s Documentation during the trial period so that You become familiar with the features and functions of the Services before You make Your purchase.

OUR RESPONSIBILITIES
3.1. Provision of Purchased Services. We will (a) make the Services and Content available to You pursuant to this Agreement and the applicable Order Form, (b) provide applicable Cpd Guidance standard support for the Services to You at no additional charge, (c) use commercially reasonable efforts to make the online Services available 24 hours a day, 7 days a week, except for: (i) planned downtime (of which We may give advance electronic notice), and (ii) any unavailability caused by circumstances beyond Our reasonable control, including, for example, an act of God, act of government, flood, fire, earthquake, civil unrest, act of terror, strike or other labor problem (other than one involving Our employees), Internet service provider failure or delay, a non-Cpd Guidance application, or denial of service attack, (d) provide the Service on an “AS IS” basis to you pursuant to this agreement and the relevant order forms during a subscription term and are not contingent on the delivery of any future functionality or features on any oral or written public comments made by us, (e) reserve the right to modify or discontinue provision of Our services at any time, without notice and without any liability towards you, (f) not be held responsible or liable for timeliness, removal of information, failure to store information, inaccuracy of information, or improper delivery of information, (g) allow access by no more than the specified number of users.

3.2. Protection of Your Data, with the exception of your user name and ip address when posting in any chat room. We will maintain administrative, physical, and technical safeguards for protection of the security, confidentiality and integrity of Your Data, as described in the Documentation. Those safeguards will include, but will not be limited to, measures for preventing access, use, modification or disclosure of Your Data by Our personnel except (a) to provide the Purchased Services and prevent or address service or technical problems.

3.3. Beta Services. From time to time, We may make Beta Services available to You at no charge. You may choose to try such Beta Services or not in Your sole discretion. Beta Services are intended for evaluation purposes and not for production use, are not supported, and may be subject to additional terms. Beta Services are not considered “Services” under this Agreement.

3.4. Personal information and privacy policy. Personal information you provide to us through the service is governed by our privacy policy. You are responsible for maintaining confidentiality of your username, password and other sensitive information. You are responsible for all activities that occur in Your user account and you agree to inform us immediately of any unauthorized use of your user account. We are not responsible for any loss or damage to You or to any third party incurred as a result of any unauthorized access and/or use of your user account, or otherwise.

USE OF SERVICES AND CONTENT
4.1. Subscriptions. Unless otherwise provided in the applicable Order Form or Documentation, (a) Services and access to Content are purchased as subscriptions, (b) subscriptions may not be extended, added, or renewed before any existing subscription is expired or terminated by us and subscriptions are not pro-rated in cases where you wish to purchase another subscription after yours has expired or was terminated, (c) in order to use our services, you may be required to register for a user account; in this case, you agree to provide truthful information when requested, and — if a minimum age is required for eligibility for a user account — you undertake are at least the required age, and (d) by registering for a user account, you explicitly agree to our terms of use, including any amendments made and published herein.

4.2. Usage Limits. Services and Content are subject to usage and storage limits, including, for example, the quantities specified in data entry forms when you upload data or the number of allowed upload items or storage limitations imposed by us.

4.3. Your Responsibilities. You will (a) be responsible for compliance with this Agreement, (b) be responsible for the accuracy, quality and legality of Your Data and the means by which You acquired Your Data, (c) be responsible for all information or data of any kind, whether text, software, code, music or sound, photographs or graphics, video or other materials (“content”), made available publicly or privately, will be under the sole responsibility of the person providing the said content, or of the person whose user account is used. (d) use commercially reasonable efforts to prevent unauthorized access to or use of Services and Content, and notify Us promptly of any such unauthorized access or use, (e) use Services and Content only in accordance with this Agreement, and applicable laws and government regulations.

You will not (a) make any Service or Content available to, or use any Service or Content for the benefit of, anyone other than You or Users, unless expressly stated otherwise in an Order Form or the Documentation, (b) sell, resell, license, sublicense, distribute, make available, rent or lease any Service or Content, or include any Service or Content in a service bureau or outsourcing offering, (c) use a Service or Non-Cpd Guidance Application to store or transmit infringing, libelous, or otherwise unlawful or tortious material, or to store or transmit material in violation of third-party privacy rights, (d) use a Service or Non-Cpd Guidance Application to store or transmit Malicious Code, (e) interfere with or disrupt the integrity or performance of any Service or third-party data contained therein, (f) attempt to gain unauthorized access to any Service or Content or its related systems or networks, (g) permit direct or indirect access to or use of any Service or Content in a way that circumvents a contractual usage limit, or use any of Our Services to access or use any of Our intellectual property except as permitted under this Agreement, an Order Form, or the Documentation, (h) copy a Service or any part, feature, function or user interface thereof, (i) copy Content except as permitted herein or in an Order Form or the Documentation, (j) frame or mirror any part of any Service or Content, other than framing on Your own intranets or otherwise for Your own internal business purposes or as permitted in the Documentation, (k) reverse engineer any Service (to the extent such restriction is permitted by law).

You will not (a) provide any content or conduct yourself in any way that may be construed as: unlawful; illegal; threatening; harmful; abusive; harassing; stalking; tortious; defamatory; libelous; vulgar; obscene; offensive; objectionable; pornographic; designed to interfere with or disrupt the operation of service provided; infected with a virus or other destructive or deleterious programming routine; giving rise to civil or criminal liability; or in violation of an applicable local, national or international law, (b) impersonate or misrepresent your association with any person or entity, (c) forge or otherwise seek to conceal or misrepresent the origin of any content provided by you, (d) provide any content that may give rise to us being held civilly or criminally liable, or that may be considered a violation of any local, national or international law, including — but not limited to — laws relating to copyrights, trademarks, patents, or trade secrets.

Any use of the Services in breach of this Agreement, Documentation or Order Forms, by You or Users that in Our judgment threatens the security, integrity or availability of Our services, may result in Our immediate suspension of the Services, however We may use commercially reasonable efforts under the circumstances to provide You with notice and an opportunity to remedy such violation or threat prior to such suspension.

4.4. Email Marketing: You will not provide, and you will not use our services to provide, any content or service in any manner that would involve junk mail, spam, chain letters, pyramid schemes, or any other form of unauthorized advertising or commerce. By agreeing to this terms of use, you agree that we reserve the right to approve your mass email marketing campaign.

4.5. Data Ownership: Unless specifically permitted by You, You own the data created or stored by You and You grant us permission to access, store, solely as required for the purpose of providing the services to You.

We shall maintain appropriate administrative, physical, and technical safeguards for protection of the security, confidentiality and integrity of your data.

If you register on our website for a free trial, any data You enter into the services, and any customizations made to the services by or for you, during Your free trial may be permanently lost unless you purchase a subscription to the same Services as those covered by the trial at the end of the trial period. There is NO REFUND for any cancellations made by you, please read our Refund Policy.

If you terminate the contract, it is your responsibility to export your data before the end of the subscription period ends. The data will be lost permanently if your account is deleted upon a written statement by you to us to to expressely terminate your account. There is NO REFUND for any cancellations made by You, please read our Refund Policy.

4.6. External-Facing Services. If You subscribe to a Service for sending electronic messages or for the creation and hosting of, or for posting content on, external-facing websites, You are solely responsible for complying with applicable law in Your use of any cookies or other tracking technologies.

4.7. Removal of Content and Non-Cpd Guidance Applications. If We are required by a licensor to remove Content, or receive information that Content provided to You may violate applicable law or third-party rights, We may so notify You and in such event You will promptly remove such Content from Your systems. If We receive information that a Non-Cpd Guidance Application hosted on a Service by You may violate Our External-Facing Services or applicable law or third-party rights, We may so notify You and in such event You will promptly disable such Non-Cpd Guidance Application or modify the Non-Cpd Guidance Application to resolve the potential violation. If You do not take required action in accordance with the above, We may disable the applicable Content, Service and/or Non-Cpd Guidance Application until the potential violation is resolved.

4.8. Account log in restrictions.  For security purposes and to protect your account from unauthorized access you agree with cpdguidance.com's feature to prevent your account from staying logged in to the system or server session from more than one device.  If the server detects multiple concurrent logins for the same User account the previous one will be logged out automatically.

4.9. Use of browser cookies and web browser compatibility.  You agree to ensure browser cookies are not restricted for cpdguidance.com in order to allow the correct functionality of the website.  Not all web browsers from all platforms may be supported at any one time.  Restricted browser cookies or settings and incompatible browsers may experience ill-effects that is not the fault of our website.  Users may not be able to log in and access our website with incompatible browser or browser settings.

SUBSCRIPTION RENEWALS, PRORATING, FEATURES, AND TERMINATIONS

5.1 Renewals.  Subscription renewals are not allowed during an active subscription.  It is the responsibility of the User to accept the terms most applicable at the time of purchasing an order and must allow said subscription to expire before being allowed any other purchasing options.

5.2 Prorating.  Prorating subscriptions is not allowed.  A less expensive subscription option that may be offered is designed to allow a User to experience the website at a lesser cost option and to allow a User to access contents for download.

5.3 Features.  ZeroWare Solutions LLC Reserves the right to offer features to certain users.  These features may include an administrative ability to offer free subscriptions to other Users for the purpose of free trials.

5.4 Terminations.  A subscription may be terminated / revoked by a Cpd Guidance administrator or employee for the purposes of offering new subscription options to a User.  Termination or revocation of a subscription does not constitute a refund.  Termination or revocation of a subscription may occurr for violation of this terms of service agreement between the User and Cpd Guidance or at the express written request by a User.

FEES AND PAYMENT FOR PURCHASED SERVICES
6.1. Fees. Our services are available on a subscription basis. Your subscription will not automatically renew. The paid subscription is not refunded if you terminate your subscription. We reserve the right to change the subscription fee and renewal terms. You will pay all fees specified in Order Forms. Except as otherwise specified herein or in an Order Form,(i) fees are based on Services and Content subscriptions purchased and not actual usage, and (ii) payment obligations are non-cancelable and fees paid are non-refundable.

6.2. Invoicing and Payment. You will provide Us with valid and updated credit card information, or with a valid purchase order or alternative document reasonably acceptable to Us. If You provide credit card information to Us, You authorize Us to charge such credit card for all Purchased Services listed in the Order Form for the initial subscription term. Such charges shall be made in advance, either monthly or in accordance with any different billing frequency stated in the applicable Order Form. If the Order Form specifies that payment will be by a method other than a credit card, We will invoice You in advance and otherwise in accordance with the relevant Order Form. Unless otherwise stated in the Order Form, invoiced charges are due immediately from the invoice date. You are responsible for providing complete and accurate billing and contact information to Us and make changes in your account settings of any changes to such information.

6.3. Overdue Charges. If any invoiced amount is not received by Us by the due date, then without limiting Our rights or remedies, (a) those charges may accrue late interest at the rate of 1.5% of the outstanding balance per month, or the maximum rate permitted by law, whichever is lower, and/or (b) We may condition future subscription renewals and Order Forms on payment terms shorter than those specified in Section 6.2 (Invoicing and Payment).

6.4. Suspension of Service and Acceleration. If any amount owing by You under this or any other agreement for Our services is due, You have authorized Us to charge to Your credit card. We may, without limiting Our other rights and remedies, accelerate Your unpaid fee obligations under such agreements so that all such obligations become immediately due and payable, and suspend Our services to You until such amounts are paid in full.

6.5. Payment Disputes. We will not exercise Our rights under Section 6.3 (Overdue Charges) or 6.4 (Suspension of Service and Acceleration) above if You are disputing the applicable charges reasonably and in good faith and are cooperating diligently to resolve the dispute.

6.6. Taxes. Our fees do not include any taxes, levies, duties or similar governmental assessments of any nature, including, for example, value-added, sales, use or withholding taxes, assessable by any jurisdiction whatsoever (collectively, “Taxes”). You are responsible for paying all Taxes associated with Your purchases hereunder. If We have the legal obligation to pay or collect Taxes for which You are responsible under this Section 6.6, We will invoice You and You will pay that amount unless You provide Us with a valid tax exemption certificate authorized by the appropriate taxing authority. For clarity, We are solely responsible for taxes assessable against Us based on Our income, property and employees.

6.7. Future Functionality. You agree that Your purchases are not contingent on the delivery of any future functionality or features, or dependent on any oral or written public comments made by Us regarding future functionality or features.

6.8. Refund Policy: There is NO REFUND. ZeroWare Solutions LLC does not offer any refunds on its products or services and/or subscriptions.

PROPRIETARY RIGHTS AND LICENSES
7.1. Reservation of Rights. Subject to the limited rights expressly granted hereunder, We and Our licensors and Content Providers reserve all of Our/their right, title and interest in and to the Services and Content, including all of Our/their related intellectual property rights. No rights are granted to You hereunder other than as expressly set forth herein.

7.2. Access to and Use of Content. You have the right to access and use applicable Content subject to the terms of applicable Order Forms, this Agreement and the Documentation.

7.3. License to Host Your Data and Applications. You grant Us, Our Affiliates and applicable contractors a worldwide, limited-term license to host, copy, transmit and display Your Data, and any Non-ZeroWare Solutions LLC Applications and program code created by or for You using a Service or for use by You with the Services, as reasonably necessary for Us to provide the Services in accordance with this Agreement. Subject to the limited licenses granted herein, We acquire no right, title or interest from You or Your licensors under this Agreement in or to any of Your Data, Non-ZeroWare Solutions LLC Application or such program code.

7.4. License to Use Feedback. You grant to Us and Our Affiliates a worldwide, perpetual, irrevocable, royalty-free license to use and incorporate into Our and/or Our Affiliates’ services any suggestion, enhancement request, recommendation, correction or other feedback provided by You or Users relating to the operation of Our or Our Affiliates’ services.

7.5. Publicity. You grant Us the right to use Your name and company logo on Our website for publicity purposes.

ACCOUNT DELETION
8.1. Account deletion:  a User account may be deleted at the express written consent of the User.  Account deletion will delete any data belonging to that account and cannot be retrieved later.

REPRESENTATIONS, WARRANTIES, EXCLUSIVE REMEDIES AND DISCLAIMERS
9.1. Representations. Each party represents that it has validly entered into this Agreement and has the legal power to do so.

9.2. Disclaimers. YOU UNDERSTAND AND AGREE THAT YOUR USE OF OUR SERVICES OR CONTENT PROVIDED (THE “SERVICE”) IS AT YOUR OWN RISK. SERVICES AND CONTENT ARE PROVIDED TO YOU “AS IS”, AND WE EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, EITHER IMPLIED OR EXPRESS, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTY, EITHER IMPLIED OR EXPRESS, THAT ANY PART OF THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, VIRUS-FREE, TIMELY, SECURE, ACCURATE, RELIABLE, OR OF ANY QUALITY, NOR IS IT WARRANTED EITHER IMPLICITLY OR EXPRESSLY THAT ANY CONTENT IS SAFE IN ANY MANNER. YOU UNDERSTAND AND AGREE THAT OUR PROFESSIONAL ADVICE OF ANY KIND AND THAT ANY ADVICE OR ANY OTHER INFORMATION OBTAINED VIA OUR SERVICES MAY BE USED SOLELY AT YOUR OWN RISK, AND THAT WE WILL NOT BE HELD LIABLE IN ANY WAY.

EXCEPT AS EXPRESSLY PROVIDED HEREIN, NEITHER PARTY MAKES ANY WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, AND EACH PARTY SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. CONTENT AND BETA SERVICES ARE PROVIDED “AS IS,” EXCLUSIVE OF ANY WARRANTY WHATSOEVER. EACH PARTY DISCLAIMS ALL LIABILITY AND INDEMNIFICATION OBLIGATIONS FOR ANY HARM OR DAMAGES CAUSED BY ANY THIRD-PARTY HOSTING PROVIDERS.

Some jurisdictions may not allow disclaimers of implied warranties, and certain statements in the above disclaimer may not apply to You as regards implied warranties; the other terms and conditions remain enforceable notwithstanding.

INDEMNIFICATION

10.1. Indemnification by You. You will defend Us against any claim, demand, suit or proceeding made or brought against Us by a third party alleging that any of Your Data infringes or misappropriates such third party’s intellectual property rights, or arising from Your use of the Services or Content in violation of the Agreement, the Documentation, Order Form or applicable law (each a “Claim Against Us”), and You will indemnify Us from any damages, attorney fees and costs finally awarded against Us as a result of, or for any amounts paid by Us under a settlement approved by You in writing of, a Claim Against Us, provided We (a) promptly give You written notice of the Claim Against Us, (b) give You sole control of the defense and settlement of the Claim Against Us (except that You may not settle any Claim Against Us unless it unconditionally releases Us of all liability), and (c) give You all reasonable assistance, at Your expense.

LIMITATION OF LIABILITY
11.1. Limitation of Liability. IN NO EVENT SHALL THE AGGREGATE LIABILITY OF EACH PARTY TOGETHER WITH ALL OF ITS AFFILIATES ARISING OUT OF OR RELATED TO THIS AGREEMENT EXCEED THE TOTAL AMOUNT PAID BY YOU AND YOUR AFFILIATES HEREUNDER FOR THE SERVICES GIVING RISE TO THE LIABILITY IN THE TWELVE MONTHS PRECEDING THE FIRST INCIDENT OUT OF WHICH THE LIABILITY AROSE. THE FOREGOING LIMITATION WILL APPLY WHETHER AN ACTION IS IN CONTRACT OR TORT AND REGARDLESS OF THE THEORY OF LIABILITY, BUT WILL NOT LIMIT YOUR AND YOUR AFFILIATES’ PAYMENT OBLIGATIONS UNDER THE “FEES AND PAYMENT” SECTION ABOVE.

YOU EXPRESSLY UNDERSTAND AND AGREE THAT WE WILL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES; THIS INCLUDES, BUT IS NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM (I) THE USE OF SERVICES OR THE INABILITY TO USE SERVICES, (II) THE COST OF OBTAINING SUBSTITUTE GOODS AND/OR SERVICES RESULTING FROM ANY TRANSACTION ENTERED INTO ON THROUGH SERVICES, (III) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR DATA TRANSMISSIONS, (IV) STATEMENTS BY ANY THIRD PARTY OR CONDUCT OF ANY THIRD PARTY USING SERVICES, OR (V) ANY OTHER MATTER RELATING TO SERVICES.

In some jurisdictions, it is not permitted to limit liability and, therefore, such limitations may not apply to You.

11.2. Exclusion of Consequential and Related Damages. IN NO EVENT WILL EITHER PARTY OR ITS AFFILIATES HAVE ANY LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT FOR ANY LOST PROFITS, REVENUES, GOODWILL, OR INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, COVER, BUSINESS INTERRUPTION OR PUNITIVE DAMAGES, WHETHER AN ACTION IS IN CONTRACT OR TORT AND REGARDLESS OF THE THEORY OF LIABILITY, EVEN IF A PARTY OR ITS AFFILIATES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR IF A PARTY’S OR ITS AFFILIATES’ REMEDY OTHERWISE FAILS OF ITS ESSENTIAL PURPOSE. THE FOREGOING DISCLAIMER WILL NOT APPLY TO THE EXTENT PROHIBITED BY LAW.

TERM
12.1 Term of Agreement. This Agreement commences on the date You first accept it and continues until all subscriptions hereunder have expired or have been terminated.

12.2. Term of Purchased Subscriptions. Term of Subscriptions. The term of each subscription shall be as specified in the applicable Order Form. Except as otherwise specified in an Order Form, subscriptions will not automatically renew.

12.3. Your Data Portability and Deletion. We will make Your Data available to You for download on your end prior to the end of your subscription. At the end of your subscription period, We will have no obligation to maintain or provide any of Your Data, and as provided in the Documentation may thereafter delete or destroy all copies of Your Data in Our systems or otherwise in Our possession or control, unless legally prohibited.

WHO YOU ARE CONTRACTING WITH, NOTICES, GOVERNING LAW AND JURISDICTION
13.1.General. Who You are contracting with under this Agreement, what is the mailing address to direct notices to under this Agreement, what law will apply in any dispute or lawsuit arising out of or in connection with this Agreement, and which courts have jurisdiction over any such dispute or lawsuit, You are contracting with ZeroWare Solutions LLC, a Chicago-based company.

13.2. Manner of Giving Notice. Except as otherwise specified in this Agreement, all notices related to this Agreement will be in writing and will be effective upon (a) personal delivery, (b) the second business day after mailing, or (c), except for notices of termination or an indemnifiable claim (“Legal Notices”), which shall clearly be identifiable as Legal Notices, the day of sending by email. Billing-related notices to You will be addressed to the relevant billing contact designated by You. All other notices to You will be addressed to the relevant Services system administrator designated by You.

13.3. Agreement to Governing Law and Jurisdiction. Each party agrees to the applicable governing law above without regard to choice or conflicts of law rules, and to the exclusive jurisdiction of the applicable courts above.

GENERAL PROVISIONS

14.1 Entire Agreement and Order of Precedence. This Agreement is the entire agreement between You and Us regarding Your use of Services and Content and supersedes all prior and contemporaneous agreements, proposals or representations, written or oral, concerning its subject matter. Except as otherwise provided herein, no modification, amendment, or waiver of any provision of this Agreement will be effective unless in writing and signed by the party against whom the modification, amendment or waiver is to be asserted. The parties agree that any term or condition stated in Your purchase order or in any other of Your order documentation (excluding Order Forms) is void. In the event of any conflict or inconsistency among the following documents, the order of precedence shall be: (1) the applicable Order Form, (2) this Agreement, and (3) the Documentation.

14.2. Assignment. Neither party may assign any of its rights or obligations hereunder, whether by operation of law or otherwise, without the other party’s prior written consent (not to be unreasonably withheld); provided, however, either party may assign this Agreement in its entirety (together with all Order Forms), without the other party’s consent to its Affiliate or in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets. Notwithstanding the foregoing, if a party is acquired by, sells substantially all of its assets to, or undergoes a change of control in favor of, a direct competitor of the other party, then such other party may terminate this Agreement upon written notice. In the event of such a termination, We will NOT REFUND to You any prepaid fees allocable to the remainder of the term of all subscriptions for the period after the effective date of such termination. Subject to the foregoing, this Agreement will bind and inure to the benefit of the parties, their respective successors and permitted assigns.

14.3. Relationship of the Parties. The parties are independent contractors. This Agreement does not create a partnership, franchise, joint venture, agency, fiduciary or employment relationship between the parties.

14.4. Third-Party Beneficiaries. There are no third-party beneficiaries under this Agreement.

14.5. Waiver. No failure or delay by either party in exercising any right under this Agreement will constitute a waiver of that right.

14.6. Severability. If any provision of this Agreement is held by a court of competent jurisdiction to be contrary to law, the provision will be deemed null and void, and the remaining provisions of this Agreement will remain in effect.

Last updated April 01, 2021

Thank you for choosing CPD Guidance, which is a web app developed by ZeroWare Solutions LLC ("Company", "we", "us", "our"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, please contact us at admin@cpdguidance.com.

When you visit our website cpdguidance.com (the "Website"), and more generally, use any of our services (the "Services", which include the Website), we appreciate that you are trusting us with your personal information. We take your privacy very seriously. In this privacy notice, we seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy notice that you do not agree with, please discontinue use of our Services immediately.

This privacy notice applies to all information collected through our Services (which, as described above, includes our Website), as well as, any related services, sales, marketing or events.

Please read this privacy notice carefully as it will help you understand what we do with the information that we collect.

1. WHAT INFORMATION DO WE COLLECT?

Information automatically collected

Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Website.

We automatically collect certain information when you visit, use or navigate the Website. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Website and other technical information. This information is primarily needed to maintain the security and operation of our Website, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies.

The information we collect may also include:
Log and Usage Data. Log and usage data is service-related, diagnostic, usage and performance information our servers automatically collect when you access or use our Website and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type and settings and information about your activity in the Website (such as the date/time stamps associated with your usage, pages and files viewed, searches and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called 'crash dumps') and hardware settings).
Device Data. We collect device data such as information about your computer, phone, tablet or other device you use to access the Website. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model Internet service provider and/or mobile carrier, operating system and system configuration information.
Location Data. We collect location data such as information about your device's location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Website. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. Note however, if you choose to opt out, you may not be able to use certain aspects of the Services.

2. HOW DO WE USE YOUR INFORMATION?

We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, and compliance with our legal obligations.

We use personal information collected via our Website for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below.

We use the information we collect or receive:
To facilitate account creation and logon process.
To allow you to post in any of our chat hubs.  Posting in our chat hubs may be public and can only be initiated by you.
Request feedback. We may use your information to request feedback and to contact you about your use of our Website.
To enable user-to-user communications. We may use your information in order to enable user-to-user communications with each user's consent.
To manage user accounts. We may use your information for the purposes of managing our account and keeping it in working order.
To send administrative information to you. We may use your personal information to send you product, service and new feature information and/or information about changes to our terms, conditions, and policies.
To protect our Services. We may use your information as part of our efforts to keep our Website safe and secure (for example, for fraud monitoring and prevention).
To enforce our terms, conditions and policies for business purposes, to comply with legal and regulatory requirements or in connection with our contract.
To respond to legal requests and prevent harm. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.

Fulfill and manage your orders. We may use your information to fulfill and manage your orders, payments, returns, and exchanges made through the Website.

Administer prize draws and competitions. We may use your information to administer prize draws and competitions when you elect to participate in our competitions.

To deliver and facilitate delivery of services to the user. We may use your information to provide you with the requested service.

To respond to user inquiries/offer support to users. We may use your information to respond to your inquiries and solve any potential issues you might have with the use of our Services.
For other business purposes. We may use your information for other business purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Website, products, marketing and your experience. We may use and store this information in aggregated and anonymized form so that it is not associated with individual end users and does not include personal information. We will not use identifiable personal information without your consent.

3. WILL YOUR INFORMATION BE SHARED WITH ANYONE?

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.

We may process or share your data that we hold based on the following legal basis:
Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.
More specifically, we may need to process your data or share your personal information in the following situations:
Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.

5. HOW LONG DO WE KEEP YOUR INFORMATION?

We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than the period of time in which users have an account with us.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

6. HOW DO WE KEEP YOUR INFORMATION SAFE?

We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security, and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Website is at your own risk. You should only access the Website within a secure environment.

7. DO WE COLLECT INFORMATION FROM MINORS?

We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly solicit data from or market to children under 18 years of age. By using the Website, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Website. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records.

8. DO WE MAKE UPDATES TO THIS NOTICE?

Yes, we may update this notice as necessary to stay compliant with relevant laws.

We may update this privacy notice from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

Version 3.6.2 changelog: 07 DEC 2022

• Update 09 OCT 2023 - Deployed a hotfix to address certain Iphones and Apple devices using safari browsers not responding to the app.

• Update 19 DEC 2022 - FurloughPicker now shows an operations calendar with calculated furlough for easier viewing.

• Update 11 DEC 2022 - Fixed a bug in FurloughPicker where burn day results were incorrect. Added custom furlough extension options.

• Added FurloughPicker. This feature takes out the guesswork by producing an automated furlough based on your pick. You simply input some details such as your years of service, day off group, the segment pick, and if you want it extended. The feature produces a standardized result that includes cleverly locating adjacent rdo's that would typically extend your time off. It tells you how many days you need to burn and which ones based on your years of service. Watch secretaries can use this feature to help them automate user picks and avoid confusion, especially when filling out sheets. This feature is currently in beta. If you notice a mistake, please feel free to send an email or post a message in the LiveHelp chat hub. FurloughPicker is a free service and requires you to register with the app.

Version 3.6.1 changelog: 08 NOV 2020

• Added Streets page to act as a generic street guide. You can now quickly browser and search the named and numbered streets revealing their name, direction the street runs, position from baseline, and the coverage area.

• Update 12 APR 2021 - Increased user upload quotas.

• Update 16 APR 2021 - Converted to paid subscription model. Users can now view their subscription offers and details in the account page. Please note that subscriptions are not refundable, renewable, or stackable. They must be allowed to expire before you can renew so please choose carefully. Your subscriptions help keep this site running. Thank you.

• Update 16 APR 2021 - An FTO has free access to the app and additionally can give 1 month access to other users, preferably their recruits, once every month. If you are an FTO and would like these privileges after registering with the app please email admin@cpdguidance.com with your user name and email along with your star and name to potentially be added as an FTO after verification. Please include which district you work in. There are no better gifts to offer your recruits than patience and guidance.

• Update 28 APR 2021 - These pages do not require an active subscription: Order, Streets, and Maps. The simple DryFireTimer page allows anonymous users.

• Update 08 AUG 2021 - The horizontal menu will auto-scroll to keep the active page button in view on navigation change. Misdemeanor traffic offenses will now also be shown in the Arrest page.

• Update 22 AUG 2021 - A bug in the ManageImage page may sometimes show incorrect results, this has been fixed.

Version 3.6.0 changelog: 08 NOV 2020

• You can now create your own guides and attach images, general orders, and add notes to them. You can upload images to the server from your device and have them available and assignable to any guide you create. For example, you can first create a guide and then later upload a picture and attach it to that guide or vice versa. You can also attach pre-defined general orders to these guides. When you manage the creation and editing of your custom guides they will be available for you to quickly browse under the MyGuide page. MyGuides, uploaded images, and any notes are private and can only be viewed by the logged-in user that created them. These new features and tools require registration to unlock and are available on the side menu.

• Implemented ManageNote page. Allows users to see where their notes are placed and to edit them all in one spot. This tool can be found on the side menu.

• Implemented ManageGuide page. Allows users to create guides, add field notes to them, attach general orders and images that were uploaded. This tool can be found on the side menu.

• Implemented ManageImage Page. Allows users to upload pictures and attach them to guides they created. Compresses and resizes uploaded pictures automatically. This tool can be found on the side menu.

• Implemented MyGuide page. Allows users to quickly browse their custom guides with attachments they created in one place. MyGuides page will be shown on the horizontal menu and the side menu only when users log in.

• Implemented quotas for users. Governs the storage space alotment for users. You can find them in your account page under the edit secion. Quotas may vary based on global usage and server costs.

• Fixed a bug in the mover page where user notes may not show up when searching.

• Update 23 DEC 2020 - Due to growing popularity registration is now required to access the majority of content. If you forgot your password please use the forgot password feature. A user's session has been extended before forcing a log off due to inactivity. Added a FAQ section.

Version 3.5 changelog: 31 AUG 2019

• Rooms have been added, which are real time chat hubs and are located on the side menu. These are designed for users to provide guidance to other users in real time. LiveHelp is for users to help each other on general procedures. StudyGroup requires login and is for users that wish to broadcast their groups or prep for tests. FTO is only for FTO's and requires permission by email: admin@cpdguidance.com. To prevent misuse, the IP addresses are shown for users posting a message and moderators can disable users and rooms. Chat logs are cleared upon server restart or by a moderator. Rooms are currently a pilot program and availability may be determined by behavior.

• Update 11 NOV 2019 - DDS scans will only be shown in the home page.

• Update 08 JAN 2020 - Removed StudyGroup room. Added a connection status icon to alert user of network health. The back end code was refactored for improved performance. The app version was incremented to 3.5.1 to reflect these changes.

• Update 03 FEB 2020 - Implemented account confirmation, forgot password, and change password features. Users that forgot their passwords or require confirmation before logging in will have these options emailed to them. SSL security has been enabled. The app version was incremented to 3.5.2 to reflect these changes.

• Update 15 FEB 2020 - Persistence layer for the chat rooms has been enabled. The last 500 messages will be displayed. DDS scans will be performed every 12 hours to reduce server load.

• Update 20 FEB 2020 - Suggestive search has been enabled.

• Update 09 MAR 2020 - CourtInfo now figures out Branch 2 court calls based on unit.

• Update 13 MAR 2020 - CourtInfo loads faster and is more informative.

• Update 30 MAR 2020 - Added print support for a specific row.

Version 3.4 changelog: 29 JUN 2019

• The search function has been enhanced to provide a relative search method. The relative search method will now be the default and an exact phrase option will be available for precise multi-word searches.

Version 3.3 changelog: 16 JUN 2019

• Support for general ordes has been implemented. This page provides an alternative search and filtering method to the department's DDS system. A user can search for orders and add searchable notes to each order. The official department directives system is internally scanned in 15 minute intervals to ensure that orders shown here are accurately reflected. A modified or updated order in the DDS will automatically be detected and an alert will be active until the order has been updated here. The scan message displays the previous internal scan performed. The general orders presented are copied and pasted without special formatting. A link to the official order is included to view it in its original format.

• Along with other pages, the orders are not all there and will be populated and formatted as time permits. This continues the practice of releasing features with content to follow. The end goal for all the pages is to have them fully populated and accurate.

• Update 23 JUN 2019 - Fixed court info bug where Alt-Major room incorrectly superceded the Major room with concurrent misdemeanor charges.

Version 3.2 changelog: 24 APR 2019

• The search feature has been improved. A user can now choose to ignore searching the law definitions for certain pages. Many laws and their subsections have the same definitions or common wording associated with them and too many search results might be returned. This will help limit unwanted or repetitive results as the number of laws grows.

• The horizontal menu will display how many records there are in specific pages. This updates about once per day.

• Pages will now fully load before allowing a row to be expanded for more information. Users with fast devices will not notice a difference.

• Fixed a search bug that the previous patch introduced in the mover page where not enough fields were being searched.

Version 3.1 changelog: 19 MAR 2019

• An Arrest page has been added. This page aids in writing complaint narratives for arrests by offering a fictitious example of one for the specific charge. When the user opens up a charge, an appropriate complaint will auto-populate with the narrative. Misdemeanor traffic offenses are not included in this page, as the personal service citation acts as the complaint itself. There are thousands of laws (and their variants) on the books and the goal is to have them all in the arrest page along with their complaints. This page is a work in progress.

• The CourtInfo page now supports automating the bail bond amount for all the charges added. A new field will display the bail bond amount that should be written in the bail bond book.

• More effecient queries have been written in this version and pages should generally load faster.

• Update 21 MAR 2019 - A user's session has been extended to 4 hours before forcing a log off due to inactivity. Fixed an issue where bonding amount was shown for PTC (promise to comply) petty traffic offense that do not require one.

Version 3.0 changelog: 29 JAN 2019

• An improved search feature for the mover and paper pages has been added. You can now apply a filter by certain criteria in addition to keyword searches.

• A Modernized menu system and layout has been implemented. You can navigate either by the horizontal navigation menu, or if that is not visible, then by the menu bar that will always be displayed on top.

• Updated and fixed the court calls and court automation feature. Court branches and court calls now reflect the changes that have been made for 2019 calender year. the court info page will also be more informative.

• You can now save your unit (requires registration).

• Users can add their own custom notes to any parker, mover, anov, and paper job. These notes are also searchable by the user. Adding custom notes requires registration, and the notes can only be viewed by the logged-in user that wrote them.

• Added a page for practicing dry firing. This is a simple clock that allows the user to setup custom timers. The user can apply a start beep and an end beep and how many times per session. The user can practice dry firing, holstering, unholstering, reloading, mimic courses, and can aid in being ready for qualifications.

• Update 05 FEB 2019 - Applied a hotfix to address server instability. Fixed bug in paper section where links for the laws were not showing. Paper section has a filtering bug due to data entry error and is being worked on.

• Update 07 FEB 2019 - Filtering bug has been fixed for paper section. The filtering options have also been trimmed to only include most relavent types.

Q: I have not received my email confirmation after I registered, how can I login?

A: Please email admin@cpdguidance.com with your user name and email address you used to register to confirm it manually. This can occurr if the email system you are using is too strict and filters out emails from cpdguidance email server or it places our emails in your junk email folder.

Q: I forgot my login credentials. How can I login?

A: There is a "forgot password" feature in the account page. Submit your email and a link will be sent to reset your password.

Q: Can i change my password?

A: Yes, there is a "Change Password" button in your account page and you can change it without general limitations.

Q: Does my password expire?

A: No, due to the annoyance of expiring passwords. Having said that, a strong password or you manually revolving it is good practice.

Q: I want to change my email address. How can I do this?

A: In the account page click on Edit and there will be an area where it allows you to change your email address. An email containing a link will be sent to that address to confirm it.

Q: Can I change my user name?

A: No, this is not supported.

Q: Why was I logged out?

A: This can happen with your session state changing or expiring. It can happen for a few reasons and should not be cause for alarm.

Q: I forgot that I am logged in from another place, like from a work location, and I am now home and do not want my content exposed. What do I do?

A: Simply log in from another device and your previous active login will be instantly logged out. You can only be logged in from one device at any one time. If the server detects multiple concurrent logins for the same user the previous one will be logged out. This is a security feature and designed for you to force a logout remotely if you forgot that you were logged in from another device.

Q: I notice the app looks different on other devices or browsers. Is there something wrong?

A: This app requirese a modern and updated web browser to look and operate correctly. If you notice odd colors or features not working it means you are on an outdated web browser or a browser that is not currently supported. The recommended browsers are Microsoft Edge, Chrome, Firefox, and Android and Apple phones with their native browsers. Modern Tablet devices should also be compatible.

Q: How does the app automate court calls?

A: There is a green (+) button labeled court info when you open rows in anovs, movers, arrests, etc. If you click on the green (+) button it will turn into a red (-) button indicating that it is now placed in your court info basket. Ensure you select your unit of assignment and then go to CourtInfo page and it will show you if court is required and which court. You can add multiple laws into the basket and mix and match moving citations with arrests and it will still automate your court calls based on unit of assignment and the court priority matrix of our directives. 2 things to note, though, anovs are currently handled as an arrest for court call and juvenile arrests are not factored.

Q: How does the app automate notifications?

A: After you select your unit of assignment whenever you open up a paper job the required and optional notifications are automatically shown based on your unit. So for example if you are unit 008 and you open up a 0110 paper job the phone numbers and pax lines and notifications are shown for Area 1 / Area Central.

Q: Does every paper job have a pre-filled out guide?

A: No, but efforts are made to have them filled out in the future. You can always add notes to them and or create your own custom guides instead of waiting.

Q: Can I make a public guide for other users to view?

A: No, the guides you can create are inherently private. There is no featuer that allows you to share your custom guides.

Q: When I upload a picture the orientation is wrong or nothing is uploaded, why is that?

A: Some browsers may show incompatibility with this feature. Try cropping it on your device or slightly modifying it and then saving. You may also be trying to upload an incompatible file or the file is too large to be compressed.

Q: Some of the images appear too small, can I make them larger?

A: If you are on a touchscreen device, like a phone, you can simply pinch to zoom to make everything larger. If that is not working on your device ensure that you allow this feature on your browser.

Q: Can I send private messages to other users?

A: Currently that is not supported. You can only send public messages on the chat hub(s).

Q: Can I post pictures on the chat hub(s)?

A: Currently that is not supported.

Q: Why is my IP address shown when posting a message in the chat hub(s)?

A: That is to discourage the app from turning into a social media platform which invites mis-use. The chat hubs are designed to only provide common help to others and from others in real time.

Q: What is the directives scan in the home page?

A: It scans the department's directives and looks for any changes they have made to any known directives the app is currently aware of. It allows an admin here to make changes to update the directives and match the department's. Once updated here the alert will go away after a new scan. Scans are performed about twice a day. What it will not do is show if any new directives were added, that has to be manually done.

Q: Is this app available on the phones or in app stores?

A: No, this is a webapp. This is a modern website designed to look and function like an app. The reason is portability. An app store governs where apps can be accessed from and imposes additional restrictions. for example, if you lose your phone or tablet you lose access to your installed apps but not to this site as you can access it from virtually any device. You can also access the app on computers, especially if you do not have signal on your phone or portable device.

Q: Why does the connection show as red sometimes?

A: It basically means there is no connection to the server or a connection is being re-established because you have no signal.

Q: Can I cancel or extend my subscription?

A: No, you must allow your current subscription to expire before renewing or cancelling.

Q: Can an FTO give me a free subscription?

A: Yes, but an FTO can only do this once per month. If your FTO is not registered with us ask him or her to do so as this will allow the FTO free access and to offer you a free trial.

CPD Guidance v3.6.2

Search | References | Tools | Guides

Feature: Automating court calls

Feature: Creating custom guides

Feature: Adding searchable notes